How long does it take to receive my product?

There are several options for the speed of sculpting and shipping during you place a order. 

The time you receive your bobblehead
=Handcraft Time + shipping time

United States, United Kingdom, Canada, Australia: 

Standard Shipping(10 Business Days To Handcraft+8-12 Business Days Delivery), $15.95, Free $139+
Standard Shipping+Faster Sculpting(Handcraft Time 7 Business Day+Another 8-12 Business Days Delivery), $25.94, $9.99 for orders $139+
Standard Shipping+Faster Sculpting(Handcraft Time 5 Business Day+Another 8-12 Business Days Delivery), $35.94, $19.99 for orders $139+
Standard Shipping+Fastest Sculpting(Handcraft Time 3 Business Day+Another 8-12 Business Days Delivery), $45.94, $29.99 for orders $139+

DHL Shipping(10 Business Days To Handcraft+3-5 Business Days Delivery), $25.95, Free $159+
DHL Shipping+Faster Sculpting(Handcraft Time 7 Business Day+Another 3-5 Business Days Delivery), $35.94, $9.99 for orders $159+
DHL Shipping+Faster Sculpting(Handcraft Time 5 Business Day+Another 3-5 Business Days Delivery), $45.94, $19.99 for orders $159+
DHL Shipping+Fastest Sculpting(Handcraft Time 3 Business Day+Another 3-5 Business Days Delivery), $55.94, $9.99 for orders $159+

Rest Of World:

Standard Shipping(10 Business Days To Handcraft+10-20 Business Days Delivery), $15.95, Free $139+
Standard Shipping+Faster Sculpting(Handcraft Time 7 Business Day+Another 10-20 Business Days Delivery), $25.94, $9.99 for orders $139+
Standard Shipping+Faster Sculpting(Handcraft Time 5 Business Day+Another 10-20 Business Days Delivery), $35.94, $19.99 for orders $139+
Standard Shipping+Fastest Sculpting(Handcraft Time 3 Business Day+Another 10-20 Business Days Delivery), $45.94, $29.99 for orders $139+



While we offer unlimited free revisions and a complimentary proofing process, every change will require additional 2-5 business days

Can I change the destination country of my order?

If you need to change your shipping address, please send us an email at custombobbleheadsgifts@gmail.com within 24 hours after placing order. We can help right up until the parcel is shipped. Please send email to our email address with the current shipping address on file and the address that you would like to change it to.

Please note: After your order has been sent out, you may not change your shipping address.

Shipping Cost & Time

Shipping To United States, Australia, Canada, United Kingdom

Shipping Methods	Shipping Time	Cost
Standard Shipping	10 business days handcraft+8-12 business days delivery	①order ≥$139, FREE ②order＜$139, charge $15.95
DHL	10 business days handcraft+3-5 business days	①order ≥$159, FREE ②order＜$159, charge $25.95

 

 

Shipping To Rest of world:

Shipping Methods	Shipping Time	Cost
Standard Shipping	10 business days handcraft+10-20 business days delivery	①order ≥$139, FREE ②order＜$139, charge $15.95

 

How will I know my order has shipped?

You will receive a shipping confirmation email once your order is ready to ship.

Please note that orders may take up to 15 business days to process before they are shipped due to customized work involved.

Once you have received this email please allow 24-48 hours for your tracking number to update.

Please keep in mind delivery dates may change due to inclement weather conditions or holiday.

 

What Countries do you ship to?

We happily fulfill international orders! Our production time will be the same and shipping costs vary depending on where the order is going. Depending on your home country a customs tax may be applied in addition to your shipping cost.The tariffs generated by DHL need to be borne by the buyer.

 

Shipping Damage

All merchandise is carefully packaged for shipment, and damage case seldom happens. If you get damaged bobbleheads, please take photos and contact us soon, we will redo it for free to replace. ( Digital photos of damaged product is necessary for our damage claims. Proofs must be sent to us within 24 hours after you get it).

 

Please note: Saturday, Sunday and Holidays (National) such as Christmas, Thanksgiving, July 4th do not count within the delivery time.

 

Package returned

The parcel usually arrives at the destination 13-15 days after delivery. In order to for courier to contact you, please keep the mobile phone free during this period. If you do not receive the package in time, it will be returned to the place of shipment. We will not be responsible for any loss caused by this reason.

 

Please note:

If your personalized product was re-made, your order might be delayed. Only those items that passed the quality inspection process can be sent out, with our standards and aim to supply you a perfect gift.

At this time, we do not ship to APO/FPO addresses or college dorms. Shipments to Alaska, Hawaii, or Puerto Rico may exceed normal delivery time.

Expedited shipping is not offered to P.O. Box shipping addresses.

We do not offer overnight shipping.

If you have any questions, please feel free to contact us!

 

If you have questions or concerns then please do not hesitate to get in contact with us.

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